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laughed at

Today I called Verizon to get rid of the text message option on my phone. While I was talking to the customer service agent, I asked how many minutes I had and how many I had used. He told me both numbers. Next he explained how I could get my minutes off my phone. When I explained that I didn't think it would be helpful to know how many minutes I used because I never remember how many minutes I can use, the representative laughed at me. "Are you laughing at me?" I questioned.
He admitted he was laughing at me and tried to explain it by saying many people don't know how many minutes they have. Even with his explanation it didn't necessarily make me feel better. At least he only tried to give a weak explanation and not a lame apology. I could tell he would laugh again if the same comment was made. Maybe I should just start looking up my information on line.

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